IMPORTANT - PRODUCT USE AND SAFETY
It is entirely our customers’ responsibility to ascertain product suitability for their pet. Please take care if you know that your dog is a strong puller/escape artist. Supervision is required at all times and please check regularly for wear and tear/chewing damage. Any use of a Grumble&Grumble harness is solely at the risk of the user. We have tested the items for wear and durability as best as possible, however due to the nature of the soft fabric and materials used, we strongly advise avoiding use of our products when walking near busy roads/traffic or hazardous/stressful situations. As these harnesses are used outside of our control, we can take no responsibility for any loss or injury that may occur.
• We strictly do not refund personalised items under any circumstances.
• We do not exchange items unless at our error or fault.
• No amendments are guaranteed once the order is placed with us. We will amend wherever possible.
• Once an order is placed you will have a 1-2 working day cancellation time. After this time has passed you will not be entitled to cancel your order as this will be in production. In cases where we are processing orders quicker than usual it may be that no cancellation is accepted.
• All queries in relation to any aspect of the product needs to be disputed within 14 days of the delivery date. This includes sizes and personalisation.
• No products are exchangeable after 30 days of the delivery date. Under any circumstances.
Please note - all items have a size chart to help you choose the correct size. We do not offer refunds or exchanges if the wrong size has been ordered. We will only accept refunds or exchanges on incorrect items if it is our error (e.g we have sent you the wrong size.)
We clearly show all fonts on our website and each letter is visible in upper and lower cases in real time, for you to see the exact personalisation outcome. We strongly advise that you revert to your order confirmation to view what font you had selected. Please note if you have received the font that you have ordered as per the order we will not remake or exchange the products.
We strongly advise not to tumble-dry our products.
We advise to wash inside out at all times.
Handwash or wash on cool delicate cycles.
Please note we do not accept responsibility for any damages caused by incorrect washing.
We will not replace any items that we find have been damaged during washing.
If you receive a faulty product we ask that you return this to us for us to investigate and refund / fix / replace.
For further assistance regarding returns & exchanges, please email firstname.lastname@example.org - include your order number so that we can easily identify your purchase. Returned goods must be unused, in perfect condition and remain in a re-saleable condition.